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Privacy Policy

This Privacy Policy sets out how Rose Diamond Sparkles Pty Ltd ACN 624 038 599 (or "we", "us" and "our") collects, stores, uses and discloses personal information collected from individuals in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

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The APPs govern the use of "personal information", which is information or an opinion about an identified individual or an individual who is reasonable identifiable. It need not matter that the information is correct or not or whether it is recorded in a material form or not.

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This Privacy Policy provides information about:

  • What personal information we collect;

  • How we collect personal information;

  • How and why we may use, disclose and share your personal information;

  • How your personal information is stored;

  • How you may access and correct your personal information; and

  • Contact address for privacy questions, complaints or concerns.

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In this Privacy Policy, if we refer to:

  • "Website", we are referring to any website of ours that references or links to this policy.

  • "Products and Services", we are referring to our Website, and other related services, products and online courses that we offer and provide to our clients and customers.
     

What information do we collect?

Depending on your type of enquiry or dealing with us regarding our Products and Services, we may collect and hold personal information about you including:

  • your contact information including name(s), address, email, telephone number(s), your date of birth, occupation, driver's licence and/or passport details, username, password, security questions and answers and demographic information (such as education qualifications, postcode, age, gender);

  • purchase details including bank account and/or credit card details and other payment information related to your purchase of our Products and Services; and

  • any other relevant information.
     

Unless otherwise allowed or required by law, we will only collect sensitive information about you with your consent. Sensitive information includes information about your religious beliefs, ethnic origin, race and health.

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If you choose not to provide us with your personal information, we may not be able to provide you with the Products and Services you require.

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Website Cookies

We may collect cookies from you about your visit to our website to help us to improve our website. Cookies are small information files which are sent to your computer’s hard drive or mobile device when you visit a website and it will recognise your device on future visits. For example, we may collect the time of your visit, whether you have visited our website previously, whether you used a search engine to find us and some geographical information. For information on disabling these cookies, please go to the privacy settings section within your browser. We may also use analytical web tools such as Google Analytics to collect visitor information for us to better understand how to improve our products and services for you. In addition to the session cookie, Google Analytics uses other data collection methods such as appending query strings to an image request.

 

We store the data generated by Google Analytics securely. We also use other external service providers for the following purposes:

  • for web hosting services for this website; and/or

  • to gather non-personal information (using cookies) in order to evaluate the website's effectiveness, for example online marketing activities
     

How we collect personal information

We will generally collect personal information about you in a number of ways, including:

  • directly from you, when you provide information by telephone, electronic messages (including email and SMS) or in documents;

  • directly from you, via our Website (requests for information);

  • from competition entry forms or at our promotional activities or sponsored events;

  • from third parties we contract to collect and/or manage data on our behalf;

  • from publicly available sources such as the Internet and telephone directories; and

  • from law enforcement, dispute resolution, statutory and regulatory bodies.
     

How we use your personal information

We collect, hold, use and disclose your personal information for the purposes including, but not limited to:

  • identifying and verifying your identity;

  • communicating to you in relation to our Products and Services and any promotional activities;

  • providing our Products and Services to you, including:

    • facilitating your enrolment to our online courses;

    • facilitating your access to online and offline education;

    • facilitating your communications with others; and

    • obtaining payment for our Products and Services for purposes required or authorised by law and for any other purposes that you have consented to.

  • complying with our legal obligations;

  • monitoring our performance and to help us manage our Products and Services;

  • identifying and contact individuals who do business with us;

  • training our employees, agents and representatives;

  • conducting customer and market research and analytics to improve the quality of our Products and Services;

  • handling complaints and disputes; and detect, investigating and preventing fraud;

  • facilitating account creation, log-on process and manage user accounts; and

  • delivering targeted advertising to you;

We may contact and communicate with you either via telephone, post, facsimile, email or SMS.

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Direct Marketing

We may contact you with marketing material about our Products or Services, special offers, promotions and events that may be of interest to you. We will only do this if you have agreed to such communications, such as by opting in to direct marketing communications or providing us with your personal details in circumstances where we have indicated that we will provide you with marketing material, including special offers or information relating to special offers, promotions and events.

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These marketing communications may be sent to you using any contact details you have provided, such as email or SMS.

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If you do not want to receive such marketing material from us or do not want us to disclose your personal information to our related entities for marketing purposes, you can opt out at any time by contacting us using our contact details provided below, or by utilising the "unsubscribe" or "opt-out" function in our electronic communications. In some circumstances, we may need to contact you to obtain additional information, verify your identity or to clarify your request in order to action it.

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Your consent to receive direct marketing communications from us will continue to remain valid if you do not opt out or unsubscribe when you are offered the opportunity to do so in the direct marketing communications sent to you and will remain current on an ongoing basis unless and until you advise otherwise. We do not use or disclose sensitive information for the purposes of direct marketing.

When we disclose your personal information

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We may disclose your personal information to organisations outside of Rose Diamond Sparkles Pty Ltd. These organisations may include:

  • our related companies and/or business partners;

  • outsourced service providers who manage services we provide to you including mailing systems, payment processing, direct marketing and market research;

  • government, regularity, law enforcement authorities, organisations, as required or authorised by law;

  • our advisors (including legal, insurance and accounting advisors);

  • any person to whom we sell (or propose to sell) all or any part of our business or assets;

  • third parties who offer goods and/or services that we believe you may be interested in for the purposes of those third parties directly marketing to you;

  • the agent(s) of any of those entities referred to above;

  • other users of our Products and Services; and

  • trainers and tutors employed to provide you with our Products and Services.

Those entities are not authorised by us to use personal information for anything other than the purpose for which we supplied that information to them. We may also disclose personal information where you consent to us doing so. That consent may be written, verbal or implied from your conduct.

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Cross border disclosure

We may transfer your personal information to an overseas jurisdiction. Where your personal information is disclosed to an overseas recipient, we will only do so if we reasonably believe they are subject to laws that protect your personal information in the same or substantially the same way as the Privacy Act 1988 (Cth) and Australian Privacy Principles.

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We will also take adequate measures to ensure that the personal information is handled by the overseas recipient in accordance with the Privacy Act 1988 (Cth) and our instructions for the purposes described above.

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How we hold and store your personal information

We may hold your personal information in a number of ways, including:

  • in our computer systems or databases, which may involve storing data on storage or computer systems provided by third party suppliers;

  • in paper records; and/or

  • in telephone recordings.

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Where it has been collected from our or your agent, or our service providers, they may also hold copies of your personal information. We may combine personal information we receive about you with other information we hold about you. We will store your personal information in a secure environment. It's protected by a combination of physical and technological measures. We have taken all reasonable steps to carefully protect your data from loss, misuse, unauthorised access or disclosure, alteration or destruction. If you want more information about the way we manage the information we hold please contact us as we would be happy to provide you with further information on our processes. Our contact details can be found at the end of this document.

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Help us to ensure we hold accurate information

We will take reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide. We recommend that you:

  • let us know if there are any errors in your personal information; and

  • keep us up to date with changes to this information such as your name and address.
     

You can access your personal information

You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to access your information, please let us know. You may be required to put your request in writing for security reasons and we may charge a fee for searching for and providing access to your information.

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Making a Complaint

If you believe that we have interfered with your privacy in our handling of your personal information, you may lodge a complaint. We will attempt to resolve your complaint in accordance with our internal process.

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Changes to this Privacy Policy

We may amend this Privacy Policy from time to time for any reason. We encourage you to regularly review this Privacy Policy to make sure you are up to date with how we are using your personal information. The most current version is always available on our Website.

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How to contact us

If you wish to notify us of your new contact details, update your personal information, opt out of direct marketing, make a complaint about a breach of privacy or have any questions in relation to the accuracy of your information or privacy, please contact us by:

Telephone: +61 425 230 900

E-mail: vivienne@rosediamondsparkles.com

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